Program Manager - Data and Quality
Program Manager - Data and Quality
Location: Program Services Center
4309 E. Belleview St. Bldg.14 Phoenix, AZ 85008
Non-exempt/No Direct Reports
The Program Manager - Data and Quality manages the operations and regulatory compliance of Boys & Girls Clubs of the Valley Federal Child Nutrition program along with data management and program tracking. Main responsibilities include oversite of the federal food program, program implementation coaching, and managing technology systems for tracking and reporting requirements aligned with training and data quality.
- Stays abreast of food program regulations developed by agencies such as Arizona Department of Education, USDA, and Maricopa County
- Acts as liaison between the Clubs and the contracted caterer and external sponsors; provide contract performance oversight; oversee menus for quality and compliance; communicate meal orders and revisions to caterer;. Be the primary contact that will provide support and problem solve issues or questions related to deliveries and/or food safety.
- Leads the monthly USDA claim process for meal reimbursement and reporting submissions to Arizona Department of Education
- Collects, processes, tracks, and audits food program records and data to maintain accuracy and conformance to state and federal requirements
- Responsible for reconciling and processing requests for outgoing payments to vendors related to the food program
- Develops and executes food program, food and kitchen safety training
- Identifies opportunities for improved program delivery, training and efficiency for member management system and the food program. Develops and implements tools, procedures, and training to improve quality and build capacity.
- Responsible for State sponsored food program and food banks grant applications, annual renewals, and updates throughout the year as needed. Manages all records related to grants to ensure that BGCAZ is audit ready.
- Manages all small scale and micro procurement and donations of supplies and equipment related to the food program. Responsible for meeting Federal, State, and organizational requirments and procedures related to procurement.
- Responsible for maintaining good standing with local kitchen permitting agency to include: managing food handler and manager certifications, payment and fee waiver submissions, training, coaching, and monitoring for compliance
- Visits Clubs and Sites regularly to engage staff in continuous learning and coaching related to food program and member management data collection
- Works collaboratively with program partners to implement and maintain quality of various nutrition programs
- Cultivates relationships with multi-Branch program staff teams
- Manages and maintains record keeping processes including filing, scanning, and archiving program operations data
- Responsible for generating various reports and data entry utilizing member management technologies and operations management software. Assists with reconciling and maintaining the organizational dashboard
- Manages the logistics and allocations of donated resources for Members and Clubs. Responsible for coordinating with other departments and donors to receive, track, communicate, and determine appropriate allocation.
EDUCATION and/or EXPERIENCE, LICENSURE and CERTIFICATION
- Must possess a high school diploma or equivalent certificate and three years of administrative experience
KNOWLEDGE, ABILITY and SKILLS
- Familiarity with maintaining specialized program compliance
- Working knowledge of database programs
- Ability to facilitate trainings and coach
- Demonstrated ability to be highly accurate and detail oriented
- Strong administrative and organizational skills
- Ability to maintain and cultivate relationships and possess excellent communication and customer service skills
- Ability to interact effectively and communicate (in writing and orally) with vendors, local government entities, agencies, and volunteers.
- Must also have the ability to effectively communicate with and maintain productive and effective working relationships with organization staff and management in accomplishing goals and objectives
- Proficient skills in the use of Microsoft Office software, including Outlook, Word, and Excel
- Ability to articulate for giving, serve as an ambassador, engage in relationship building and promote a culture of philanthropy
- Ability to support the efficiency of Volunteers and future workforce needs to support volunteer program operation
WORKING CONDITIONS and DRIVING
- Travel between BGCAZ Branches, schools and community sites is required.
- Must meet the insurance standards of BGC.
- Work is primarily performed in an office setting with frequent visits to Branches and Sites
- Evening hours required on an as needed basis
BENEFITS & PAID TIME OFF
- Vacation & Sick Pay. (Vacation time is uploaded at the beginning of the fiscal year* – there is no waiting period to use it!)
- Eleven (11) Paid Holidays
- Bonus paid time off during the December holidays (holiday closure)
- Comprehensive Benefits Package w/ Options for Family Coverage:
- 100% Employer-Paid Benefits for Full-Time Employees: Basic Life Insurance and AD&D, Short-Term Disability Insurance, Long Term Disability Insurance, Basic Dental plan.
- Partial Employer-Paid Benefits: Several medical coverage options, HSA, prescription drug coverage, enhanced Dental Coverage, Vision Coverage, additional Life Insurance options, Teledoc plan.
- $2,000.00 Annual Tuition Reimbursement (available after 1 year of employment)
- Boys & Girls Club of the Valley Programming Fees Waived for children of employees (for summer, after-school, and school breaks)
- Paid Training
- Advancement Opportunities
- Access to Lifemart, for Employee Discounts on travel, home, auto, electronics and more
- Sports & Entertainment tickets occasionally provided at no cost when available