Job Description

The Director of Training, Program & Quality is responsible for promoting an environment of continuous learning and growth that is mission driven with the relentless pursuit of excellence and participates as part of the Operations Leadership team.  Main responsibilities include providing vision, strategy and leadership of program quality, program training, and evaluation.


  • Ensures training and program team is operating at their highest standards by incorporating BGCAZ Mission, Vision and Values while working to successfully fulfill Strategic Initiatives


  • Encourages and drives BGCAZ “Rules of Engagement” and incorporates into day to day interactions and management of staff


  • Coaches team to improve performance and solve problems while encouraging professional growth


  • Develops and executes a program quality strategy that demonstrates the Movement’s commitment to reaching the highest standards by providing leadership in program planning, measurement and continuous quality improvement


  • Develops and executes an annual training strategy. Design trainings that support specific needs of the organization’s workforce, to include small and large group trainings plus individual performance coaching


  • Provides professional expertise and support in the design, development and implementation of training that is required to achieve organizational goals, quality, and results in the creation of an internal pipeline of talent.


  • Facilitates BGCA National Facilitator Certification to increase individual and Club capacity to reach optimal performance and achieve organizational and Movement goals


  • Guides principles, practices, and collective standards that sustains a Culture of Learning & Development and Program Quality Standards


  • Identifies and evaluates opportunities for growth, improved program delivery, and organizational efficiency, recommending changes to the Strategic Plan, when needed 


  • Leads Continuous Quality Improvement practices to increase high-quality experiences for youth, teens and staff


  • Responsible for providing program, quality and training updates for staff, Board members, and other stakeholders. 


  • Visits Clubs and Sites regularly to engage staff and conduct program and data collecting coaching 



  • Must possess three years of training, program management and youth development experience
  • Must possess three years of management and supervisory experience
  • Must have and maintain a valid Arizona driver’s license


  • Understanding of adult learning techniques, facilitation and youth development practices
  • Understanding and experience of training principles and practices; ability to synthesize, interpret and communicate complex information to large audiences
  • Working knowledge of federal and state laws and company policies and procedures
  • Ability to manage, investigate and participates in Human Resources processes
  • Ability to maintain and cultivate excellent community relationships and possess excellent communication and customer service skills
  • Ability to interact effectively and communicate (in writing and orally) with vendors, local government entities, agencies, schools and volunteers. 
  • Must also have the ability to effectively communicate with and maintain productive and effective working relationships with organization staff and management in accomplishing goals and objectives 
  • Ability to represent and make presentations to Board and other service/business/community groups
  • Proficient skills in the use of Microsoft Office software, including Outlook, Word, and Excel
  • Ability to articulate for giving, serve as an ambassador, engage in relationship building and promote philanthropy
  • Ability to support the efficiency of Volunteers and future workforce needs to support volunteer program operations
  • Ability to articulate FFI, BGC’s approach to positive youth development, principles of program planning & delivery, and Branch planning and assessment


  • Travel between BGCAZ Branches, schools and community sites is required
  • Must meet the insurance standards of BGC
  • Work is primarily performed an office setting with frequent visits to Branch and sites
  • Evening or weekend hours required on an as needed basis

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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