The Case Manager provides case management services to students who are currently enrolled in the program or completed the internship program and in follow-up phase. Responsibilities includes to provide guidance, employment, and educational support. Also assist team with recruitment as needed, pre-screening, onboarding, and supervision of teens attending the academy and career Internship placement. Responsible to follow-up with assigned interns to provide support for up to a year. Responsible for keeping records and notes utilizing The Hub system. Assist Program Manager with any reporting needs for meetings and grant proposals. Develops and maintains community partnerships and supports AZ Youthforce programming including events, new initiatives with all 32 clubs or community partners and connections with employers and/or schools. Carries a caseload of 20 to 50 students, maintain accurate records and notes for each student |
JOB RESPONSBILITIES |
- Assist interns with development of career/employment plan
|
- Supervise, mentor, and provide guidance to youth workers to ensure a positive and safe environment for children
|
- Promote program within the clubs and/or schools
|
- Case manages a caseload of 20 to 50 active youth throughout the year
|
- Maintain appropriate case notes and documents in system and hard copy file
|
- Conduct regular check-ins with youth workers to assess their performance, address concerns and offer professional development.
|
- Assist with other activities such as career fairs/job fairs, special workforce initiatives within the clubs
|
- Assist with interns’ interviews
|
- Ensure that all safety protocols and procedures are followed during activities and daily operations.
|
- Provide interns with community resources as need it
|
- Served as liaison between employer partner and teens; coordinate sessions at internship sites as needed
|
EDUCATION and/or EXPERIENCE, LICENSURE and CERTIFICATION |
- 1 year experience working with youth ages 14-21
- Must have and maintain a valid Arizona driver’s license.
|
KNOWLEDGE, ABILITY and SKILLS |
- Ability to maintain and cultivate excellent community relationships and possess excellent communication and customer service skills.
- Ability to interact effectively and communicate (in writing and orally) with a variety of members, local government entities, neighborhood groups, agencies, schools, volunteers, and teens.
- Must have the ability to effectively communicate with and maintain productive and effective working relationships with organization staff and management in accomplishing goals and objectives.
- Ability to represent and make presentations to students, clubs, local partner agencies and employers as need it.
- Proficient skills in the use of Microsoft Office software, including Outlook, Word, and Excel
- Able to react productively, work flexible schedule when needed and handle other essential and marginal functions as assigned.
- Familiar with social media platforms
- Plan, organize, implement innovative ideas
- Ability to work in a group setting and independently as well
|
WORKING CONDITIONS and DRIVING |
- Travel between BGCAZ Branches, schools and community sites is required. Must meet the insurance standards of BGC.
- Work is performed in Branches, the community as well as an office setting.
- Evening or weekend hours required on an as needed basis
|
